Michael Williams Engineering Ltd is a family-owned and family-run business established nearly 40 years ago. If you have any suggestions or comments please email us using the link on the store page.
Our contact details:
Michael Williams Engineering Ltd
Queen's Business Park
Phone: 01223 88 22 22
Fax: 01223 88 25 98
VAT Registration No: GB 599649257
Company Registration No: 2750000
Staffords Chartered Accountants
Unit 1, Cambridge House
Camboro Business Park
Incorporated in England and Wales
Making A Purchase
Making a purchase is quick and easy. Browse our store and add any items that you wish to buy into the shopping cart. After you've finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. We accept Visa, MasterCard, Maestro and Electron Solo.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between you and Michael Williams Engineering Ltd. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping and Handling
Shipping costs are calculated on a total packed weight basis and destination basis.
At present we can only deliver to the UK and Southern Ireland. Shipping to these destinations is calculated as per the following schedules:
UK Mainland Only (excluding Northern Ireland, Scottish Highlands, Scottish Islands, Isles of Scilly, Isle of Mann, Channel Islands and the Isle of Wight):
- Very small items @ £2.99
- Small items @ £4.99
- Medium items or heavy @ £9.99
- Larger items, very heavy items and bird scarers @ £19.99
- More than one bird scarer in a single transaction: free!
There is a surcharge added for courier and postal deliveries which depends upon your location
These prices are subject to VAT.
We aim to dispatch packages within 24 hours of receiving your order. For orders placed in the mornings, Monday to Friday, we aim to dispatch packages the same day, subject to availability. This does not, however, guarantee next day delivery but the majority of our parcels arrive next working day or within 2 working days. Deliveries to Southern Ireland are usually received within 3 working days.
We regret that we can accept no liability for delays caused by factors outside of our control. These would include delays by the shipping company we have used and would include delays caused by technical difficulties on our website which may result in a delay in us receiving your order.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges for orders made from the UK or the European Union, VAT is added.
Credit Card Security
When the order is placed at our website, credit card numbers are not held on any web site.
We want you to be completely satisfied with your purchases. If for any reason you are unsatisfied, please contact us and we will do our utmost to resolve the problem.
If you need to contact us, please email us using the link on the store page. Alternatively, you can call on 01223 88 22 22 (International +44 (0)1223 88 22 22) or fax us on 01223 88 25 98 or write to us at Queen's Business Park Wilbraham Road Fulbourn Cambridge CB21 5ET United Kingdom
At Michael Williams Engineering Ltd we aim to make purchasing our products easy and hassle-free. For this reason, we try and make the process of returning goods simple.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Cancelling an order
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website within 7 days or receiving our order confirmation email. If we have not yet dispatched the goods, we will cancel your order and make an immediate repayment. You can cancel an order by emailing firstname.lastname@example.org or telephoning us on 01223 88 22 22.
Returning an item
When cancelling your order, if you have already received the goods you will need to make the return within 30 days. Once we have received your goods, we will credit you with the value of the returned goods, subject to the goods being received in a condition being satisfactory to Michael Williams Engineering Ltd.
If you are returning an item because of an error made on our part or because it is defective, we will be more than happy to refund the delivery charges incurred in sending the goods to you and your costs in returning it to us. If you are returning an item that is non-defective or because you ordered it in error, you will be responsible for delivery charges in connection with your purchase and the return will be subject to a restocking fee of 15% of the net value of the returned goods.
To return an item, you must first contact us to obtain a RMA number. Send the goods to the address below quoting your order number, RMA number and reason for cancellation and/or return e.g. defective items. For your protection, we recommend that you use a recorded-delivery service.
Michael Williams Engineering Ltd
Queen's Business Park
Tel: 01223 88 22 22
Please note that we will not accept returned goods that do not quote a valid RMA number.
This Agreement will be governed by and construed in accordance with the law of England and Wales and both you and Michael Williams Engineering Ltd agree to submit to the exclusive jurisdiction of the courts of England and Wales.