01223 88 22 22   

Terms and Conditions

About Us

Michael Williams Engineering Ltd is a family-owned and family-run business established nearly 40 years ago. If you have any suggestions or comments please email us using the link on the store page.

Our contact details:

Michael Williams Engineering Ltd
Queen's Business Park
Wilbraham Road
Fulbourn
Cambridge
CB21 5ET
United Kingdom

Phone: 01223 88 22 22
Fax: 01223 88 25 98
Email: info@birdscaring.co.uk

VAT Registration No: GB 599649257
Company Registration No: 2750000

Registered Address:

Staffords Chartered Accountants
CPC1 Capital Park
Fulbourn
Cambridge
CB21 5XE
United Kingdom

Incorporated in England and Wales

Making A Purchase

Making a purchase is quick and easy. Browse our store and add any items that you wish to buy into the shopping cart. After you've finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. We accept Visa, MasterCard, Maestro and Electron Solo.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between you and Michael Williams Engineering Ltd. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling

Shipping costs are calculated on a total packed weight basis and destination basis.

At present we can only deliver to the UK and Southern Ireland. Shipping to these destinations is calculated as per the following schedules:

UK Mainland Only (excluding Northern Ireland, Scottish Highlands, Scottish Islands, Isles of Scilly, Isle of Mann, Channel Islands and the Isle of Wight):

  • Very small items @ £2.99
  • Small items @ £4.99
  • Medium items or heavy @ £9.99
  • Larger items, very heavy items and bird scarers @ £19.99
  • More than one bird scarer in a single transaction: free!

Non-mainland UK:

There is a surcharge added for courier and postal deliveries which depends upon your location

These prices are subject to VAT.

Delivery Schedule

We aim to dispatch packages within 24 hours of receiving your order. For orders placed in the mornings, Monday to Friday, we aim to dispatch packages the same day, subject to availability. This does not, however, guarantee next day delivery but the majority of our parcels arrive next working day or within 2 working days. Deliveries to Southern Ireland are usually received within 3 working days.

We regret that we can accept no liability for delays caused by factors outside of our control. These would include delays by the shipping company we have used and would include delays caused by technical difficulties on our website which may result in a delay in us receiving your order.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges for orders made from the UK or the European Union, VAT is added.

Credit Card Security

When the order is placed at our website, credit card numbers are not held on any web site.

Guarantee

We want you to be completely satisfied with your purchases. If for any reason you are unsatisfied, please contact us and we will do our utmost to resolve the problem.

Contacting Us

If you need to contact us, please email us using the link on the store page. Alternatively, you can call on 01223 88 22 22 (International +44 (0)1223 88 22 22) or fax us on 01223 88 25 98 or write to us at Queen's Business Park Wilbraham Road Fulbourn Cambridge CB21 5ET United Kingdom

Privacy Policy

Michael Williams Engineering Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site are used to:

a) Take and fulfill customer orders
b) Administer and enhance the site and service
c) Only disclose information to third-parties for goods delivery purposes

We will never pass on your email address or personal information about you to a third party for marketing purposes, without your consent.
 
We may use the information we collect to contact you by post, email and telephone to communicate information to you about products, services, and offers that we think may be of interest to you or to ask you your opinions on the products and services we offer.  
 
All promotional information from us will come with instructions on how to opt-out from receiving further information in the future.

Returns Policy

At Michael Williams Engineering Ltd we aim to make purchasing our products easy and hassle-free. For this reason, we try and make the process of returning goods simple.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Cancelling an order

Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website within 7 days or receiving our order confirmation email. If we have not yet dispatched the goods, we will cancel your order and make an immediate repayment. You can cancel an order by emailing orders@birdscaring.co.uk or telephoning us on 01223 88 22 22.

Returning an item

When cancelling your order, if you have already received the goods you will need to make the return within 30 days. Once we have received your goods, we will credit you with the value of the returned goods, subject to the goods being received in a condition being satisfactory to Michael Williams Engineering Ltd.

If you are returning an item because of an error made on our part or because it is defective, we will be more than happy to refund the delivery charges incurred in sending the goods to you and your costs in returning it to us. If you are returning an item that is non-defective or because you ordered it in error, you will be responsible for delivery charges in connection with your purchase and the return will be subject to a restocking fee of 15% of the net value of the returned goods.

To return an item, you must first contact us to obtain a RMA number. Send the goods to the address below quoting your order number, RMA number and reason for cancellation and/or return e.g. defective items. For your protection, we recommend that you use a recorded-delivery service.

Michael Williams Engineering Ltd
Queen's Business Park
Wilbraham Road
Fulbourn
Cambridge
CB21 5ET
United Kingdom
Tel: 01223 88 22 22

Please note that we will not accept returned goods that do not quote a valid RMA number.

This Agreement will be governed by and construed in accordance with the law of England and Wales and both you and Michael Williams Engineering Ltd agree to submit to the exclusive jurisdiction of the courts of England and Wales.

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